Clear guidelines for our delivery service, cancellation deadlines, and quality assurance.
Important Notice
Fresh vegetables are perishable items. Therefore, we do not accept returns or exchanges for delivered vegetable boxes. However, we guarantee the freshness and quality of all produce delivered. Please read our quality guarantee section below.
Delivery Schedule
We deliver fresh vegetables weekly on your chosen delivery day. Here's how our delivery schedule works:
Weekly Delivery Timeline
Order Placement: Anytime before Friday 9 AM for next week's delivery
Harvest & Packing: Saturday & Sunday
Delivery Days: Monday through Saturday as per your preference
Delivery Hours: 8:00 AM to 8:00 PM
Cancellation Policy IMPORTANT
Cancellation Deadline
Weekly deliveries can be cancelled until Friday 9:00 AM for the respective week's delivery.
After this deadline, your order enters our harvesting and packing process, and we cannot accept cancellations for that week's delivery.
How to Cancel:
Online: Log into your account and cancel the upcoming delivery
Email: Send cancellation request to support@freshharvest.com
Phone: Call (555) 123-4567 during business hours
Cancellation Examples:
To cancel Monday delivery: Cancel by Friday 9 AM
To cancel Wednesday delivery: Cancel by Friday 9 AM
To cancel Saturday delivery: Cancel by Friday 9 AM
Note: Cancelling a weekly delivery does not cancel your subscription. Your subscription continues for the following weeks unless you cancel the entire subscription.
Subscription Management
You can pause or modify your subscription at any time:
Pause Subscription: Skip deliveries for specific weeks
Modify Vegetables: Change your vegetable selection anytime before Friday 9 AM
Change Delivery Day: Update your preferred delivery day
Cancel Subscription: Stop all future deliveries
All changes must be made before Friday 9 AM to take effect for the following week's delivery.
No Return Policy NO RETURNS
Due to the perishable nature of fresh vegetables, we do not accept returns or exchanges for delivered items.
Why We Cannot Accept Returns:
Fresh vegetables have limited shelf life
Food safety regulations prohibit resale of delivered produce
Quality deteriorates quickly after delivery
We cannot guarantee safety of returned food items
Quality Guarantee
While we don't accept returns, we stand behind the quality of our produce:
Freshness Guarantee: All vegetables are harvested within 48 hours of delivery
Quality Check: Every box undergoes multiple quality inspections
Issue Resolution: If you receive damaged or poor-quality produce, contact us within 24 hours of delivery
Compensation: We'll issue credit or adjust your next delivery for verified quality issues
What to Do If You Have Issues:
Contact us within 24 hours of delivery with:
Photos of the issue
Your order number
Description of the problem
We'll respond within 24 hours to resolve the issue.
Delivery Instructions
To ensure successful delivery:
Provide accurate delivery address and contact information
Ensure someone is available to receive the delivery, or provide safe drop-off instructions
Refrigerate vegetables immediately upon delivery
Contact us immediately if you miss a delivery
Need Help?
For delivery issues, cancellations, or quality concerns: